Callbox Phone Features
Callbox Phone Systems Come with these General Features:
- Auto Attendant
- Attend Transfer
- Blind Transfer
- BUSY LAMP FIELD or DSS Support
- Call Forward
- Call Logs
- Call Forwarding
- Call Waiting
- Caller ID
- CDR (Call Detail Records)
- Call Parking
- Directed Call Pickup
- Direct Transfer to Voicemail
- Distinctive Ringtone
- DID: Direct inward dialing (DID)
- Intelligent Call Routing
- IVR (Interactive Voice Response)
- Paging/Zone Paging
- Multi-language Prompt
- Music On Hold • Music On Transfer
- Queue – Call queuing
- Ring Group
- Route by Caller ID
- System / Companywide Directory and Speed Dial
- Three Way Calling
- Conference Calling
- Voicemail to Email – Know as Unified Communications
- Spy functions (Normal Spy, Whisper Spy, Barge Spy)
- Web Based Control Panel on all systems
- Secure Remote Support Access on all systems
- Optional Desktop Integration on some systems
- Optional Call Recording on some systems
- Cell Phone Integration on all Systems
- Hybrid Hosted Integration available for all systems.
Helps processing the calls throughout the day with no manual guidelines that need to be given to the phone system.
Transfer a call by first announcing who the caller is to the recipient
Simply transfer the call to the recipient’s phone
BUSY LAMP FIELD or DSS Support
Number Blacklist is used to block an incoming call you do not want to answer.
Re-directing calls to a different workstation or phone line
Maintaining past records of the calls for better future results.
Re-directing calls to a different workstation or phone line.
Transferring calls to another employee or department without the redialing process.
Puts the user on the waiting list; connects when line is made available.
Shows the number of the caller before the receiver answers it.
CDR (Call Detail Records)
Call Detail Record (also known as Call Data Record – CDR) is the computer record produced by a telephone exchange containing details of a call that passed through it. It is the automated equivalent of the paper toll tickets that were written and timed by operators for long distance calls in a manual telephone exchange
Call park is a feature of some telephone systems that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set.
Directed Call Pickup
Directed pickup, this allows you to pick up a call at a specific extension, maybe you’re in another office and you hear a phone ringing and wonder if it’s yours. You dial the pickup number and your extension, and the call will only transfer if it is your extension.
Direct Transfer to Voicemail
Transfer the call directly to the recipient’s voicemail without ringing the recipient’s phone.
Have a unique ringtone for a particular caller or number
DID: Direct inward dialing (DID)
Direct Dialing – also called direct dial-in (is a feature offered by telephone companies for use with their customers’ private branch exchange (PBX) systems. In DID service the telephone company provides one or more trunk lines to the customer for connection to the customer’s PBX and allocates a range of telephone numbers to this line (or group of lines) and forwards all calls to such numbers via the trunk. As calls are presented to the PBX, the dialed destination number (DNIS) is transmitted, usually partially (e.g., last four digits), so that the PBX can route the call directly to the desired telephone extension within the organization without the need for an operator or attendant. The service allows direct inward call routing to each extension while maintaining only a limited number of subscriber lines to satisfy the average concurrent usage of the customer.
Intelligent Call Routing
Call Routing offers your company the flexibility to direct incoming phone calls according to your business needs and office schedule. – Route calls by schedule: Time of day, day of week. Route calls by responses to IVR menus. Route calls by schedule using our simple interface, you can easily create custom routing for office hours, lunch, after hours, weekends.
IVR (Interactive Voice Response)
Interactive Voice Response (IVR) is a phone system application that prompts callers with recorded messages and options and processes voice input and/or touch-phone keypad selections from these menus. The IVR function responds to this input by providing appropriate information in the form of voice answer or provides a connection to a “live” operator.
Music On Hold • Music On Transfer
Call queuing is a concept used in inbound call centers. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available. From the caller’s perspective, without virtual queuing they have only two choices: wait until an agent resource becomes available, or abandon (hang up) and try again later. From the call center’s perspective, a long queue results in many abandoned calls, repeat attempts, and customer dissatisfaction. – This feature requires additional SIP Trunks in order to function.
A Blast Group takes one inbound call and rings all phones; the first to pick up gets the call. This feature, on other phone systems, is sometimes called “Simultaneous Ring”.
Route by Caller ID
System / Companywide Directory and Speed Dial
Three Way Calling
The number of callers you can have on a conference depends upon the number of SIP Trunks you have ordered with your monthly service. Conference call capacity varies with systems and depends upon simultaneous call capacity.
Voicemail to Email – Know as Unified Communications
Spy functions (Normal Spy, Whisper Spy, Barge Spy)
Web Based Control Panel on all systems
Secure Remote Support Access on all systems
Helps reduce the cost of maintenance and may virtually eliminate On-Premise service call expenses.