Transfer a call by first announcing who the caller is to the recipient

Simply transfer the call to the recipient’s phone

Number Blacklist is used to block an incoming call you do not want to answer.

Re-directing calls to a different workstation or phone line

Maintaining past records of the calls for better future results.

Re-directing calls to a different workstation or phone line.

Transferring calls to another employee or department without the redialing process.

Puts the user on the waiting list; connects when line is made available.

Shows the number of the caller before the receiver answers it.

Call Detail Record (also known as Call Data Record – CDR) is the computer record produced by a telephone exchange containing details of a call that passed through it. It is the automated equivalent of the paper toll tickets that were written and timed by operators for long distance calls in a manual telephone exchange

Directed pickup, this allows you to pick up a call at a specific extension, maybe you’re in another office and you hear a phone ringing and wonder if it’s yours. You dial the pickup number and your extension, and the call will only transfer if it is your extension.

Transfer the call directly to the recipient’s voicemail without ringing the recipient’s phone.

Have a unique ringtone for a particular caller or number

Direct Dialing – also called direct dial-in (is a feature offered by telephone companies for use with their customers’ private branch exchange (PBX) systems. In DID service the telephone company provides one or more trunk lines to the customer for connection to the customer’s PBX and allocates a range of telephone numbers to this line (or group of lines) and forwards all calls to such numbers via the trunk. As calls are presented to the PBX, the dialed destination number (DNIS) is transmitted, usually partially (e.g., last four digits), so that the PBX can route the call directly to the desired telephone extension within the organization without the need for an operator or attendant. The service allows direct inward call routing to each extension while maintaining only a limited number of subscriber lines to satisfy the average concurrent usage of the customer.

Call Routing offers your company the flexibility to direct incoming phone calls according to your business needs and office schedule. – Route calls by schedule: Time of day, day of week.  Route calls by responses to IVR menus. Route calls by schedule using our simple interface, you can easily create custom routing for office hours, lunch, after hours, weekends.

Interactive Voice Response (IVR) is a phone system application that prompts callers with recorded messages and options and processes voice input and/or touch-phone keypad selections from these menus. The IVR function responds to this input by providing appropriate information in the form of voice answer or provides a connection to a “live” operator.

Call queuing is a concept used in inbound call centers. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available. From the caller’s perspective, without virtual queuing they have only two choices: wait until an agent resource becomes available, or abandon (hang up) and try again later. From the call center’s perspective, a long queue results in many abandoned calls, repeat attempts, and customer dissatisfaction. – This feature requires additional SIP Trunks in order to function.

A Blast Group takes one inbound call and rings all phones; the first to pick up gets the call. This feature, on other phone systems, is sometimes called “Simultaneous Ring”.